SOFT MINIMALIST HOOP EARRINGS

DOMESTIC

We are unable to cancel or change your order after it is placed.

• After order is placed, you will be sent a confirmation email. Once an order has been shipped, you will receive an email with a tracking number.
• All orders are shipped with Signature Confirmation, please watch your tracking to make sure you or someone in your home is available to sign for your package, sign up for delivery updates via the tracking link provided. If you are not home the shipping provider will allow you reschedule your delivery date and time. Please reach out to them for redelivery scheduling. Sauvage is not responsible for any scheduling delivery issues.
• Orders are typically processed (pre-shipment) within 3-6 business days. However, due to the current logistics environment, orders may take up to 14 business days to be shipped.
• Pre-orders will ship during the dates listed on the TERMS & CONDITIONS, at time of purchase.
• Separate orders or orders with multiple items will be combined, and may require extra processing time.
• Shipping typically takes 4-6 business days via UPS, USPS or FedEx, but delays from the courier can happen.
• We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided or a courier misdelivery and/or loss of package.
• Customer is responsible for re-delivery fee. 

INTERNATIONAL

We are unable to cancel or change your order after it is placed.

We currently offer flat rate shipping to select countries. Our shipping rates cover duties and taxes.

• Shipping takes 10-14 business days via UPS or DHL (not including any customs and duties delays).
• Orders are typically processed (pre-shipment) within 3-6 business days. However, due to the current logistics environment, orders may take up to 14 business days to be shipped.
• We are unable to ship to PO boxes/ local post office boxes - USPS and DHL is unable to deliver to them.
• Pre-orders will ship during the dates listed on the TERMS & CONDITIONS, at time of purchase.
• Separate orders or orders with multiple items will be combined, and may require extra processing time.
• Original shipping costs are non-refundable.
• We do not accept exchanges. 

All items are available for exchange only for store credit. No refunds are permitted.

Items must be returned in original conditions, neatly packed and with all tags still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and must have a copy of the packing list inside. Please not that we in no way offer refunds or returns for colors/shades of items not being as displayed or expected union arrival. Product colors may vary due to photographic lighting Sources and/ or your monitor/device settings.

The item(s) must be unharmed, not worn or altered and must have all original security seals still attached. SAUVAGE accepts exchanges or store credit within 10 days from the receipt of the merchandise.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged. The customer is responsible for all shipping. Once the exchange is made the customer will receive a new tracking number once the item(s) have been shipped. Any store credit given to the customer can only be applied to a new order.

Please note that we can only accept exchanges from the country which the shipment was sent to.

In order to start the exchange or store credit process the customers can contact the SAUVAGE customer care team via email at shopsauvagechicago@gmail.com. Please state the order number, reason for return and whether it’s a request for product exchange or a store credit. All store credit is valid for up to one (1) year from the date issued to the customer. The customer is then responsible to ship the product back to the sent address.

Please follow the instructions given by the customer care team while sending your return back to SAUVAGE avoiding any discrepancy. Item(s) that will not match SAUVAGE's return policy will not be taken into consideration and can be sent back to the customer at his or her own cost.